Digital marketing is the component of marketing that utilizes the internet and online-based digital technologies such as desktop computers, mobile phones, and other digital media and platforms to promote products and services.
Call center workforce optimization integrates call center technologies, systems and digital channels—such as web, social media and mobile—into a single point of management to increase the visibility of customer interactions, employee performance and business processes.
What is Strategic Business Planning? Strategic planning is a systematic process for developing an organization's direction. It also articulates the objectives and actions required to achieve that future vision, and outlines metrics for measuring success.